FAQ’s

Please contact us, if your questions aren’t answered.

Buying, Delivery and Refunds

What are my payment options?

Online purchases are made easy and secure with a selection of payment options, including credit card.

What is the cost of delivery?

The delivery fee is calculated by the size and weight of the items, plus the distance to the delivery address from a fulfillment location.

What happens after I have completed payment online successfully?

After you place an order with us, you’ll receive an order confirmation email with the details of your order, followed by a tax invoice for proof of your purchase. If you have any queries regarding your purchase, please Contact Us

Do I have to be home to receive my items?

All deliveries must be signed for when you receive them; deliveries cannot be made to PO Boxes. If you are unable to take delivery of your items in person – or if you have not received them within a reasonable period – please Contact Us.

Returns & Refunds

What is Himalayan Fine Tea's online policy?

We want you to be completely satisfied with your tea purchase and suggest that you inspect your items upon delivery or pick-up, to ensure you are happy with their condition.

In case, you are unhappy with your purchase, then upon presentation of your product with proof of purchase, you are welcome to return the item. The product must be in its original sealed condition. We do not cover the cost to return any purchased items.

Due to the nature of product, we are unable to accept the return of any tea if it has been opened, used and packaging is not in its original condition.