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If you receive any tea products from Himalayan Fine Tea that is faulty, opened, does not match its description then a refund will be made in its original payment method or store credit will be awarded. However, there is no refund or exchange on sale items. The following conditions should be met to be eligible for replacement or refund:
- Details of the fault or issue with the product and that the fault or issue was not caused by you.
- If a Product is damaged on delivery, then you should refuse to take receipt of that Product and Contact Himalayan Fine Tea immediately.
- If you notice damage to a Product after delivery, you should Himalayan Fine Tea immediately and We will arrange for return of the product in accordance with these terms and conditions.
- You will be liable for any costs incurred relating to delivery